Hotel reports

Paid plan: Dive Resort

Management › Reports opens Reports & Analytics. This page covers the reports about your rooms and hotel reservations; the financial and operational reports are described in Reports.

Every report starts with the same Period filter: Today, This Week, This Month or Custom Range (with From and To); some reports add Last Month and Year to Date. Click Filter to apply, and Back to Reports to return to the list.

Occupancy Report

Under Reservation Reports › Occupancy Report. It shows your Total Rooms, the Average Occupancy over the period and the number of Days Tracked, then a Daily Occupancy Breakdown: for each date, the Occupied Rooms, Available Rooms, Total Rooms and Occupancy Rate.

Reservation Summary

Under Reservation Reports › Reservation Summary. It gives the Total Reservations, the Total Revenue and the Average Booking Value, then three tables: Reservations by Status, Reservations by Booking Channel and Reservations by Package (count, revenue and share of the total).

Cancelled and no-show reservations are listed in the status table but are not counted as revenue.

Guest Report

Under Reservation Reports › Guest Report. It counts the Total Guests of the period, the number of Countries and the Repeat Guests (guests with several bookings). Guests by Country shows where they come from, and the Guest List gives each guest’s reservation, name, email, country, check-in date and status.

Channel Performance

Under Performance Reports › Channel Performance. For each booking channel: the number of Bookings, the Revenue, the average per booking, and its share of revenue and of bookings. Cancelled and no-show reservations are excluded.

Export to a spreadsheet

On the Occupancy Report, the Reservation Summary and the Guest Report, click CSV (Excel) under Export this report. The file contains exactly the period you are looking at.