Credit notes

A credit note records money you owe back to a customer, or a reduction you grant them, as a proper accounting document with its own number. Use it for a refund, a cancellation, a correction or a goodwill gesture, instead of changing an invoice that was already issued.

Create and issue a credit note

1. Open Payments & Accounting › Credit Notes and click New credit note. A Credit Note # is generated for you.

2. Credit Note Details: the Related Booking, the Customer and the type — Refund, Cancellation, Adjustment or Goodwill Gesture.

3. Amount: the Credit Amount, the currency, the Issue Date and, if the credit can only be used for a while, an Expiry Date (leave it empty for no expiry).

4. Details: the Reason, a Description, and Internal Notes that the customer never sees.

5. Save. The credit note is a Draft: you can still edit or delete it.

6. When it is final, click Issue on its line and confirm. It is now Issued.

Statuses

Status	What you can do
Draft	Edit, delete, Issue or Void
Issued	Void only
Applied	Nothing: it has been used
Expired	Past its expiry date
Void	Nothing: it is cancelled but stays on record

The list shows each credit note with its Booking (click it to open the booking), Customer, type, Amount, Remaining amount, status, issue and expiry dates. Filter it by status or type. Open a credit note to see its full details, including any refund method and reference.

An issued credit note cannot be changed

Once issued, a credit note is an accounting record: its number, booking, customer, type, amount, currency, reason, description and dates are locked, and it cannot be deleted. If it is wrong, Void it and create a new one. Only a draft that has never been used can be deleted.