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6. Policies & online payments

Setup & Admin › System Admin › General Settings › Policies · Payment Gateways

  • Admin only

Deposit, payment schedule and cancellation

Section titled “Deposit, payment schedule and cancellation”

  1. Open System Settings and click the Policies tab.

  2. In Booking Payment Policy, set the Initial Deposit (percentage required at booking) and when it is due: At time of booking, Before option expiry date, or Days before departure.

  3. Optionally set a Free Cancellation Window (days before departure). It is shown on your public trip pages as “Free cancellation up to X days before”; leave it blank to hide that line.

  4. Under Additional Payment Conditions, click Add Payment Condition for each further instalment — for example 25 % at booking, 25 % 60 days before, 50 % 30 days before.

  5. In Cancellation Policy, click Add Cancellation Condition for each step: the Charge % of the total, and when it applies (after payment is secured, or within X days of departure).

  6. Write your Terms & Conditions and click Save Settings.

    System Settings, Policies tab

Online payment gateway

Section titled “Online payment gateway”

  1. Click the Payment Gateways tab.

  2. Under Gateway used online, choose Xendit or Stripe.

  3. Switch the chosen gateway on and enter its keys:

    • Xendit: the Xendit Secret API Key, and optionally the webhook verification token.
    • Stripe: the Publishable Key, Secret Key and Webhook Signing Secret. Create the webhook shown on screen in your Stripe dashboard — without it, no Stripe payment is ever confirmed.

  4. Click Save Settings.

    System Settings, Payment Gateways tab

Next: 7. Booking widget