Waiting list

The Waiting List keeps the guests who want a spot on a trip that is full, in order of priority. When a cabin frees up, you email them in one click and book them.

Your team adds guests to the list here; guests cannot add themselves from the website.

Add a guest to the waiting list

1. Open Bookings & Guests › Waiting List and click New waiting list.

2. Trip Information: the Trip, the Preferred Cabin Type if they have one, and the Number of Guests.

3. Contact Information: choose an Existing Customer, or type the Full Name, Email and Phone.

4. Additional Details: Notes / Special Requests, and the Priority — 0 is the highest.

5. Save.

The list is sorted by priority. It shows the Trip and its date, the Guest and their email, the number of Guests, the Cabin Pref. and the status. Filter it by status or by trip.

When a spot opens

1. On the guest’s line, click Notify.

2. Check the Subject and Message. They are written for you, with the guest’s first name, the trip dates and a link to the trip page.

3. Click Send email. The email leaves from your mailbox, so the guest can simply reply. Their status becomes Notified.

4. When they confirm, click Convert to Booking. The New booking page opens with the trip already selected.

To tell several guests at once, tick them and choose Notify Selected: each pending guest with an email address receives the same email and becomes Notified; guests already notified, or without an address, are skipped.

Statuses

Status	Meaning
Pending	Waiting for a spot
Notified	You emailed them that a spot is available
Converted	They booked
Expired, Cancelled	No longer waiting

Cancel on a line sets it to Cancelled. The other statuses can be changed by editing the entry.

Good to know

Convert to Booking opens the booking form but does not change the waiting-list entry. Once the booking is made, edit the entry and set its status to Converted.