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Data Deletion Request

Last updated: September 04, 2026

Your Right to Data Deletion

At DiveHQ, we respect your privacy and your right to control your personal data. Under various data protection laws (including GDPR), you have the right to request the deletion of your personal data.

What Data Can Be Deleted

Upon your request, we can delete:

  • Your account information and profile data
  • Contact information (email, phone number)
  • Personal details provided during bookings
  • Communication preferences
  • WhatsApp conversation history with our system

Data We May Need to Retain

Some data may need to be retained for legal or legitimate business purposes:

  • Financial records: Transaction data must be retained for tax and accounting purposes (typically 7 years)
  • Legal compliance: Data required by law or for legal proceedings
  • Safety records: Dive safety incident reports (if applicable)

How to Request Data Deletion

1

Send an Email Request

Send an email to privacy@divehq.cloud with the subject line: "Data Deletion Request"

2

Include Required Information

Please include the following in your request:

  • Your full name
  • Email address associated with your account
  • Phone number (if you used WhatsApp with us)
  • Reason for deletion request (optional)
3

Verification

We will verify your identity to ensure the security of your data. This may involve confirming details about your account or recent activity.

4

Processing Time

We will process your request within 30 days. You will receive confirmation once your data has been deleted.

WhatsApp Data

If you have communicated with us via WhatsApp, your data deletion request will include:

  • Your phone number from our WhatsApp contact list
  • Message history stored in our systems
  • WhatsApp-related preferences and settings

Note: Messages stored on your own device are under your control and must be deleted by you.

Consequences of Data Deletion

Please be aware that once your data is deleted:

  • You will no longer be able to access your account
  • Historical booking information will no longer be available to you
  • Any pending bookings may need to be handled separately
  • This action cannot be undone

Contact Us

For any questions about data deletion or your privacy rights, please contact us:

Email: privacy@divehq.cloud
Website: https://divehq.cloud
Response Time: Within 48 hours