Privacy Policy
Last updated: February 27, 2026
1. Introduction
DiveHQ ("we", "our", or "us") operates the DiveHQ platform, a SaaS solution for liveaboard dive operators. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Billing information and payment details
- Passport and travel document information (for dive trip bookings)
- Diving certification details
- Emergency contact information
- Health and medical information relevant to diving activities
2.2 Automatically Collected Information
When you access our platform, we may automatically collect:
- IP address and device information
- Browser type and operating system
- Usage data and interaction with our services
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for:
- Processing and managing dive trip bookings
- Communicating with you about your reservations
- Sending booking confirmations and updates via email or WhatsApp
- Processing payments and refunds
- Improving our services and user experience
- Complying with legal obligations
- Ensuring safety during diving activities
4. WhatsApp Communications
We use WhatsApp Business API to send you important notifications about your bookings. By providing your phone number and consenting to WhatsApp communications, you agree to receive:
- Booking confirmations and reminders
- Payment notifications
- Trip updates and changes
- Important safety information
You can opt out of WhatsApp communications at any time by contacting us or replying STOP to any message.
5. Data Sharing
We may share your information with:
- Liveaboard Operators: To process and manage your bookings
- Payment Processors: To process payments securely (Stripe, Xendit)
- Communication Services: Meta/WhatsApp for messaging services
- Legal Authorities: When required by law or to protect our rights
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Regular security audits and updates
- Employee training on data protection
7. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent at any time
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years for accounting and legal purposes.
9. Cookies
We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: privacy@divehq.cloud
Website: https://divehq.cloud